FICTIONAL DEMONSTRATION DRAFT

Response guide for Lumière

Interested: “Thanks for getting in touch. What would you like to explore with colour consultation? Ask about a consultation: [Owner: insert and review the booking destination]”

Price: “Your colour service and price are agreed after consultation. No discount or treatment price is advertised.” Do not improvise a quote or discount.

Availability: Check the actual appointment system. Never promise a slot from this pack.

Suitability: A qualified salon professional should advise on service suitability. Ask only what is needed for the next conversation; do not request medical details in public comments.

Bridal date: Check the actual diary, group size and travel arrangements. An enquiry does not reserve a date.

Not interested / stop: Acknowledge once if appropriate, then apply the salon's suppression process. Do not send a follow-up.

Complaint: Acknowledge without debating, move to the salon's approved private support route and notify the owner.

Owner handoff: Salon owner approves claims, assets, price, channels and dates. Assigned salon team member checks inbox and diary, records actual outcomes and sends manually. Winflow prepares the pack. Named owner and daily inbox cover must be entered before launch.